Once you place an order with us and the product is in stock, it will leave the warehouse within 5 business days. Your item may ship out immediately but it may take longer to receive your tracking number. Tracking numbers will be sent you via email as soon as the information becomes available to us. Generally we will ship all orders via UPS, Fedex, or USPS, but we reserve the right to use other carriers for larger and/or heavier items.
In the chance your product is out of stock, one of our customer service associates will be contacting you immediately via phone or email to discuss further options.
Rates are subject to change without notice.
RETURNS & EXCHANGE POLICY
Should the items arrive damaged or if you want to return your items, simply follow the instructions outlined below on this page. Items may be returned to us in new and unused condition and original packaging within 30 days (restocking fee of 20-25% will apply).
Please note that we may charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons and we reserve the right to refuse any such returns. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid. We recommend using UPS Ground or FedEx Ground with insurance.
Once products are received back at our facility and inspected, returns will be refunded in the original payment form, minus shipping and handling as long as no damage has taken place. Pack the products into a shipping box with plenty of packing material, and tape securely.
All customers must inspect the condition of the product upon arrival and report any problems within 30 days from receiving the product. We cannot accept returns of products more than 30 days after you have received the order.
All items must be in the original packaging, same condition that you received, and unused to be eligible for a return. Used products will not be eligible for returns and can only be serviced under warranty.
Additional non-returnable items:
NOTE: AFTER 30 DAYS, HOMEFRY CANNOT ACCEPT RETURNS FOR ANY REASON.
In order to return an item, please follow the below instructions:
- You MUST contact us to receive an RMA (Return merchandise authorization) Number and return instructions PRIOR to returning the item.
- Package MUST be unused and placed back in its original packaging.
- Pack the products into a shipping box with plenty of packing material, and tape securely.
- You MUST write the RMA# issued by Customer Service clearly on the outside of the shipping carton, NOT on the product package.
- We suggest that you use UPS Ground Service "Insured."